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Facilitate Search Specialisms

Account, Technical, & Operations Management

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Management Roles

We cover a range of specialist Management and Leadership roles within FM & the Built Environment. Our dedicated team works with our customers to provide managers to work on contracts and lead teams across multiple areas including commercial offices, data centres, schools, hospitals, retail, sport & leisure, government, and the public sector.

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Account Management

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Account Manager

Account Managers in Facilities Management are responsible for maintaining strong relationships with clients, ensuring that their needs are met, and that services are delivered efficiently. These professionals work across various sectors, including commercial offices, where maintaining high service levels is crucial. Account Managers ensure that contractual obligations are met and that clients are satisfied with the services provided. They also play a key role in identifying opportunities for service improvements and additional business.

In commercial offices, Account Managers oversee both soft services such as cleaning, catering, and reception, as well as hard services like maintenance of HVAC systems, plumbing, and electrical systems. In data centres, their role extends to ensuring that the critical infrastructure is maintained, including managing the contracts for power and cooling systems, as well as security services.

Contract Manager

Contract Managers oversee the execution of contracts, ensuring compliance with terms and conditions, and managing any changes or disputes that arise. In sectors such as hospitals and schools, Contract Managers ensure that facilities meet regulatory standards and that services are delivered without disruption. They are essential for managing large-scale contracts in government and public sector projects, ensuring that all contractual obligations are met efficiently and effectively.

In hospitals, Contract Managers are responsible for both soft services such as patient catering, laundry, and housekeeping, and hard services including the maintenance of medical equipment, building services, and emergency power systems. In schools, they manage contracts for grounds maintenance, cleaning, and security, ensuring that the educational environment is safe and conducive to learning.

Operations Manager

Operations Managers ensure the smooth running of facilities by overseeing day-to-day operations, managing budgets, and ensuring compliance with health and safety regulations. They play a critical role in sectors like sport & leisure and retail, where the seamless operation of facilities is crucial for business success. Operations Managers ensure that all services are delivered to the highest standards, and they work closely with other managers to implement strategic improvements.

In sport & leisure facilities, Operations Managers coordinate soft services such as visitor services, event management, and custodial services, alongside hard services like the maintenance of sports equipment, HVAC systems, and building repairs. In retail, they oversee the operational aspects of store maintenance, cleaning, security, and safety, ensuring that both the shopping environment and back-of-house areas are efficiently managed.

Estates Management

Estates Managers are responsible for the overall management of a portfolio of properties, ensuring that they are maintained to a high standard and that all regulatory requirements are met. In sectors such as government and public sector, Estates Managers oversee the management of large estates, ensuring that they are used efficiently and effectively. They also play a key role in schools and hospitals, where maintaining a safe and functional environment is critical.

In government properties, Estates Managers manage soft services like housekeeping, security, and catering, as well as hard services including structural maintenance, electrical systems, and infrastructure upgrades. In schools, they ensure that all buildings and grounds are maintained to high standards, handling both the everyday cleaning and upkeep tasks, as well as more complex maintenance of building systems and compliance with safety regulations.

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